We’re Here For You — Get in Touch
Questions about your application? Want to know more about the Jamaica C5? At jamaicac5.com, we can help.
We’ve made it our mission to provide everything you need to know about the Jamaica C5 Form in one place.
Need Help? Contact Us
- Contact form
- Email: info@jamaicac5.com
- Working hours: 24/7/365
We guarantee that we will respond to emails and contact forms within 72 hours at the very most. We will resolve most inquiries even sooner.
Useful links
If you are contacting us for the following reasons, here is some useful information that may help resolve your questions:
I’m planning a trip to Jamaica
Not sure how to fill in your mandatory C5 form? Check out our step-by-step application guide:
What do I need to complete the C5?
Find out what you need to apply for the C5:
Ready to apply!
Fill out your online Jamaica C5 form and authorize your entry to the country!
I’ve already filled in my C5 form
In most cases, you’ll get your finished C5 form within 2 days at most.
Jamaicac5.com: Here to Help
Our company is here to make it easier for you to get your C5 form — an essential document for traveling to Jamaica.
We provide a simplified online application to make the process as smooth as possible.
What’s more, our experts double-check your form for typos and errors before sending it on to the Jamaican immigration authorities and give you the opportunity to correct them. This exclusive service gives you the best chance of approval.
We also provide round-the-clock customer service. Our team speaks more than 15 languages, including:
- English
- French
- German
- Japanese
- Spanish
You can contact our Jamaica travel experts at any time using this form. Send us a message and we’ll get back to you within 72 hours.
You can also check out our FAQs page. Here you can quickly find answers to application queries regarding payment, processing, and more. We aim to make it simple to get the information you need to complete your C5 and enjoy a hassle-free trip to Jamaica.
Answers to Your Questions
How soon before the trip can we fill out the Jamaica C5 form? Toggle faqs
You can complete your Jamaica C5 form at any time before your trip when applying through our website.
Other sites may only give you 24 hours before your trip to send the C5 form, but we take care of this for you.
This means you can complete the form with us with plenty of time to spare and you will not have to rush to do it at the last minute.
My trip to Jamaica was canceled, can I cancel my Jamaica C5 application? Toggle faqs
You may be able to cancel your C5, depending on the current status of your application.
For example, if the C5 has already been approved, this cannot be undone. However, if the application is still pending, it might be possible to cancel.
Get in touch with us via our contact form as soon as possible if your trip to Jamaica is canceled. We will check your case and see if it is possible to cancel your application.
I’m a resident of Jamaica, returning home from vacation. What should I put in the section that asks when I’ll be leaving Jamaica? Toggle faqs
When completing your C5 form, you should select “resident” as your reason for traveling.
If “resident” is selected, the online form will not ask you for a departure date.
Is the Jamaica C5 form the same as the customs form flight attendants hand out on the flight? Toggle faqs
Yes, the C5 form is handed out on the flight to passengers who have not already completed one beforehand.
However, it is strongly recommended to complete the form online before traveling to save time and stress during your flight.
If you have already completed your Jamaica C5 form before flying, you will not need to fill one in mid-flight.
Is it necessary to complete a new Jamaica C5 Form for each trip to Jamaica? Toggle faqs
Yes, passengers must have a new C5 Form every time they arrive in Jamaica.
The C5 contains information specific to that journey, so it cannot be used for a second entry to the country.
Fortunately, it is simple to quickly get a new C5 form for your next trip, thanks to the convenience of the online platform.
How should I proceed if I possess two (2) passports? Toggle faqs
You should register the details of the passport that you will use to travel with to Jamaica.
You must present the same passport whose details you entered on the C5 form at customs on arrival in Jamaica.
Can I track the status of my Jamaica C5 Form application? Toggle faqs
We will keep you updated about your Jamaica C5 application status by email. You can also complete a contact form to check on your application’s progress if you believe that it should have arrived and it has not.
I've submitted my Jamaica C5 Form application, but I haven't received a confirmation email. What should I do? Toggle faqs
If it has been less than 2 days, don’t worry. It can take up to 2 days to process a C5 application.
If more than 2 days have passed since you submitted your form, check your Spam or Junk folders in case the C5 Form email has accidentally been sorted there.
Contact us immediately if you still cannot locate the email.
What steps should I take if I've noticed incorrect information on my Jamaica C5 Form after submission? Toggle faqs
If you applied through this website, contact us as soon as possible using the contact form if you realize you have provided incorrect information. If the application has not yet been processed, it may be possible to amend the errors before submitting the form.
If your C5 Form has already been approved, you will need to complete a new form with the correct information.
Are there specific regulations or restrictions for items I can bring into Jamaica using the C5 Card? Toggle faqs
Yes, various items must be declared, including food, animal products, and cash worth over USD$10,000.
You must pay duty on items such as alcohol and tobacco over the permitted duty-free limit.
Learn more about what needs to be declared on the C5 Form.
Is the Jamaica C5 Card applicable for all travelers, including tourists and business travelers? Toggle faqs
Yes, all passengers arriving in Jamaica must have a completed C5 Form. This includes tourists, business visitors, and people who live in Jamaica returning home.
Is there a helpline or customer support available for assistance with the Jamaica C5 Form? Toggle faqs
We provide round-the-clock customer service. If you require assistance, please fill out the contact form and we’ll get back to you as soon as we can. Even in the busiest periods, we never take more than 72 hours to respond, and usually much quicker.
How long does it typically take to process the Jamaica C5 Form, and when can I expect to receive confirmation? Toggle faqs
It takes no longer than 2 days to process the Jamaica C5 Form. Most applicants will receive their completed form sooner than this.